Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase is required.

To start a return, please contact us at contact@hamara.us.

If your return is approved, please send your item to:

PHAJ OASIS LLC
1207 Delaware Ave #803
Wilmington, DE 19806
United States

Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund where applicable.

Return Shipping

• Customers are responsible for return shipping costs for unwanted items.
• We cover return shipping costs for damaged, defective, or incorrectly shipped items.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods
• Hazardous materials
• Sale items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before placing your order.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method within 5–10 business days. If you have not received your refund after 15 business days, please contact us at contact@hamara.us.